Refund & After-sales Policy
Last updated: October 5, 2026
This policy explains the refund and after-sales rules for the paid services of AIGS · AI 智能体平台 (https://aigs.cc, "the Platform"): model service top-ups, subscription plans, software products and custom development services purchased through the Platform.
1. Scope
- This policy applies to services purchased online (Alipay) through the Platform; custom development projects for enterprises follow the contract signed by both parties.
- By requesting a refund you acknowledge and accept this policy; where this policy differs from the Terms of Service, this policy prevails.
2. Top-up Credit Refunds
- Unused top-up credit in your account is refundable; consumed amounts are non-refundable.
- Refunds are returned via the original Alipay payment channel, typically within 1-5 business days after acceptance, subject to Alipay's processing.
- Upon refund, bonus credits and referral rebates tied to that top-up will be voided, or deducted equally from the refund amount.
3. Subscription Plan Refunds
- Subscription plans are fully refundable within 7 days of purchase if the plan quota has not been used.
- For plans already in use, the remaining value is refunded after deducting consumed amounts; eligibility and exact amounts are subject to support verification.
4. Software Products & Custom Development
- Activated software licenses are delivered instantly and are non-refundable without cause; for genuine product-quality issues, contact support for a resolution.
- Acceptance, refunds and liability for custom development services follow the contract between the parties.
5. Refund Process
- How to apply: submit a ticket in the console, or contact us via support email / phone with your account details and order number.
- Review: we verify and reply with the outcome within 1-2 business days.
- Refund: once approved, the refund is returned via the original payment channel, typically within 1-5 business days.
- For orders with issued invoices, the invoice must be returned or offset before the refund is processed.
6. Contact Support
- Support phone: 18680620829 (weekdays 9:00-18:00; on holidays please prefer email or tickets)
- Support email: support@aigs.cc (replies within 1-2 business days)
Questions about refunds and after-sales? Contact:18680620829·support@aigs.cc